Privacy Policy RajaCuan

1Introduction

RajaCuan values the privacy of every user who trusts our platform. This Privacy Policy is designed to ensure you fully understand how your personal data is handled, protected, and used when you interact with our services.

We operate on the principles of transparency and trust. Every piece of information you provide is collected for a clear purpose, stored securely, and never used beyond the agreed scope. Your trust is our most valuable asset, and we take this responsibility seriously.

This policy applies to all users of the RajaCuan platform, including casual visitors, registered members, and anyone who interacts with our services through our website, mobile app, or official communication channels.

2Information We Collect

To provide you with a secure, efficient, and personalised service, we collect the following categories of information:

All data collection is done directly from you during registration, platform use, or through communication with our support team. We do not purchase or obtain your data from external sources without your knowledge.

3How We Use Your Data

Collected information is used responsibly for the following purposes:

• Process account registration and verify your identity through our secure KYC process.
• Process deposits, withdrawals, and all financial transactions in your account.
• Send important notifications related to your account, promotions, and platform updates.
• Detect and prevent fraud, money laundering, and suspicious activities that could compromise platform security.
• Improve the user experience based on usage patterns and feedback received.
• Comply with legal requirements and regulations applicable to platform operations.
• Provide more effective and responsive customer support.

We do not use your data to make automated decisions that significantly affect you without human involvement. Any data analysis is carried out solely to improve our services and ensure the safety of all users.

4Information Sharing

RajaCuan upholds the principle that your personal information belongs to you. We does not sell, rent, or disclose your personal data to third parties for marketing or business purposes without your consent.

However, in the following limited situations, information sharing may occur:

• Payment service providers: Transaction details are shared with registered payment processors solely to process your deposits and withdrawals.
• Legal requirements: If required by the relevant authorities via a court order or applicable legislation.
• Fraud prevention: Minimum information shared with security agencies to protect the platform and other users.
• Technical services: Our technical infrastructure providers are bound by strict confidentiality agreements.

All third parties working with us are required to meet the same or higher data protection standards that we ourselves practice. We ensure every data sharing is conducted within the minimum necessary scope.

5Data Security

Your data security is not merely a promise — it is a technical responsibility we take seriously. RajaCuan implements multiple layers of protection to keep your information safe at all times:

• 256-bit SSL encryption for all data transmitted between your browser and our servers.
• Static data encryption using AES-256 protocol for all information stored in our database.
• Two-factor authentication (2FA) is available and encouraged for all user accounts.
• Round-the-clock security monitoring by our cybersecurity team.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• Strict internal access controls — only authorised personnel may access sensitive user data.

While we use the best available technology, no system can guarantee 100% absolute security. We encourage you to also play your part in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

6Cookies & Tracking Technology

RajaCuan uses cookies and similar tracking technologies to enhance the functionality and user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for continuous improvement.
• Functionality Cookies: Store your preferences such as language and display settings for ease of use.
• Analytics Cookies: Used to analyse traffic and usage patterns for internal statistical purposes only.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain features of the RajaCuan platform.

7Your Rights as a User

You have full control over your personal data. RajaCuan recognises and respects the following rights you hold:

To exercise any of these rights, please contact our support team. We will process your request within 30 working days from the date of receipt.

8Data Retention Period

RajaCuan retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain your information for the period required by applicable laws and regulatory requirements.

• Financial transaction data is retained for a minimum of 7 years in compliance with financial regulatory requirements.
• Customer support communication logs are retained for 3 years for reference and dispute resolution purposes.
• Technical data and access logs are retained for 12 months for security and digital forensics purposes.
• After the specified retention period ends, data is securely deleted using industry-recognized methods.

If you request account deletion before the minimum retention period ends, we will anonymize your data where possible while retaining records required by law.

9Changes to Privacy Policy

RajaCuan reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to keeping you informed of any significant changes.

• Notifications of changes will be sent to your registered email address at least 14 days before the changes take effect.
• The "Last updated" date at the top of this page will be updated to reflect the latest version.
• Continued use of the rajacuan platform after the effective date constitutes acceptance of the updated policy terms.
• If you disagree with any changes made, you have the right to close your account before the changes take effect.

We encourage you to review this Privacy Policy page periodically to stay informed about how we handle your information.

10Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.

• You may submit privacy inquiries via our official email at [email protected].
• For general inquiries, please refer to our FAQ our comprehensive
• For account and security-related issues, our support team is available 24 hours a day, 7 days a week.

We are committed to responding to all privacy-related inquiries within 5 business days. For urgent security matters, our response will be faster than that. Your satisfaction and safety are our absolute top priority at RajaCuan.